We have created this statement (“Statement”) in order to demonstrate our commitment to customer privacy and security. Privacy and Security conditions apply to all of the “Services” offered by Appulate: Appulate website (“Site”) and “Software” (including Appulate Weblink, Appulate Uplink, Appulate AIM Integration). Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. We reserve the right to change this Statement and will provide notification of the change at least thirty (30) business days prior to the change taking effect.
We require customers who register to use our Services to give us contact information, such as their name, company name, address, phone number, and email address, and financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organization that will be using the Service. At the time you express interest in attaining additional information, or when you register for the Services, we may also ask for additional personal information, such as title, department name, fax number, or additional company information, such as annual revenues, number of employees, or industry. Customers can opt out of providing this additional information by not entering it when asked. Customers can update or remove their personal information at any time by logging into the Website and editing their Personal Information within Setup. Customers can view their updated profile to confirm their edits have been made.
Appulate uses the information that we collect to set up the Services for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in our company, the Services that we provide, and to send information regarding our company or partners, such as promotions and events. Customer email addresses and any personal customer information will not be distributed or shared with third parties. Because the messages we send include important information, Customers cannot opt out of being contacted by us, or receiving such information from us. Separately, customers are also asked to provide an email address when registering for the Services, in order to receive a username and password.
Except as we explicitly state at the time we request information, or as provided for in the Appulate Master Subscription Agreement, we do not disclose to third parties the information provided. All financial and billing information that we collect through the Services is used solely to check the qualifications of prospective customers and to bill for the Services. This billing information is not used by Appulate for marketing or promotional purposes. Appulate uses a third-party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing. Other third parties, such as content providers, may provide content on the web Site but they are not permitted to collect any information nor does Appulate share user information with these parties.
Appulate may collect certain information from visitors to and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Services in order to constantly improve the quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
Customers of the Services will be using them to host data and information (“Data”). Appulate will never sell or distribute any of your data to outside 3rd parties. Appulate will not review, share, distribute, print, or reference any such Data except as provided in the Appulate Master Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Master Subscription Agreement, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.
To host this data, Appulate uses a professional off-site hosting company designed with the latest security infrastructure available. Their facility company goes through an annual audit for Service Organization Controls (SOC) 2 Type II compliance. This helps to insure that all of your information is as protected as possible.
When you interact with the Appulate Services we strive to make that experience easy and meaningful. When you come to our Web site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer’s hard drive and are used to tell us whether customers and visitors have visited the Site previously.
Standing alone, cookies do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to Appulate, either by responding to a promotional offer, opening an account, or registering for a 30-day trial, you remain anonymous to Appulate. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you’ve closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
Appulate uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Appulate to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Appulate application. Appulate uses persistent cookies, that only Appulate can read and use, to identify the fact that you are an Appulate customer or prior Appulate Website visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. Users who disable their Web browser’s ability to accept cookies will be able to browse our Website but will not be able to successfully use our Service.
Appulate uses Google Analytics and, if you are logged in, may also use its User ID function to track the pages of the Application you open. Appulate only compiles and analyzes this collected data, and does not provide Google with your personal information. You can opt out of this feature by installing the Google Analytics Opt-out Browser Add-on.
The Services may contain links to other web sites. Appulate is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
Our Services have security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Site is accessed SSL technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. Appulate also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, Appulate provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
Questions regarding this Statement or the practices of the Services should be directed to Appulate’s Security Administrator by emailing such questions to firstname.lastname@example.org