Premium Terms of Service
License to use our services
We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services — subject to the terms and the following restrictions in particular:
A. Appulate usage. You agree that you will not violate any laws in connection with your use of Appulate's ProducerConnect™ Premium. This includes any local, state, federal, and international laws that may apply to you. For example, it is your responsibility to obtain any state, federal, or international insurance license requirements or market appointments to operate as a retail agency.
B. Payments. You are responsible for paying all fees that you owe to Appulate while subscribed to Appulate for ProducerConnect™ Premium Service.
C. Payment date. Your payment due date will be listed on your invoice.
D. Refunds. While you may cancel ProducerConnect™ Premium at any time, you will not be issued a refund. If you choose to pay in advance for services, no refund will be issued, and you will retain service for the period paid for. For example, your agency prepaid for 12 months of service but canceled at 10 months — you will receive 12 months of service, and no refund will be issued regardless of when you requested cancellation.
E. Fee Changes. We may change our fees at any time. If you do not agree with the fee changes, you have the right to reject the change by canceling ProducerConnect™ Premium before your next payment date. Note: this does not apply if you are under a signed contractual commitment with Appulate for ProducerConnect™ Premium. ***Except with Section H of this Terms of Service document applies.
F. Harm to the Appulate platform. You agree not to interfere with or try to disrupt our services, for example, by distributing a virus or other harmful computer code.
G. ProducerConnect™ fees are set by Appulate. If you subscribe to Appulate's ProducerConnect™ Premium via a cluster agency, and that cluster decides to terminate service with Appulate, but you decide as an individual agency to continue service — Appulate reserves all rights to remove any group or cluster discounting. Appulate is not responsible for sublicense pricing set by a cluster agency.
H. You are responsible for your users and any additional fees that are incurred from exceeding your user license allotment. Appulate performs periodic audits on all ProducerConnect™ Premium accounts. If your agency account exceeds the number of users provided by your Appulate ProducerConnect™ Premium license, Appulate reserves the right to increase your monthly service fee to match the number of users. This applies to all licensees under contract and month to month. In addition, Appulate reserves the right to recover any additional setup fees when your user licenses allotment is exceeded. If an audit is performed on your agency account that results in additional users exceeding your license allotment, Appulate will notify you via email and the email will be sent to the billing contact and/or main contact that we have on file. You will then have 10 business days from Appulate's notification to edit your agency's user list. After 10 business days, your license charge with automatically adjust to match the number of users reflected on your account, and if this results in additional setup fees, the setup fee increase will also be included. In short, manage your users to ensure you do not exceed your license allotment — this will avoid fees and increases mentioned above.
I. Agency Billing Contact and Payment Information. It is the responsibility of the licensee to notify Appulate of any changes in your agency's billing contact and/or payment information. Failure to update payment information specifically may result in a late fee.
A. Be honest with us. Provide accurate information about yourself and your agency. It is prohibited to use false information or impersonate another person or company through your account.
B. You are responsible for your account. You are solely responsible for any activity on your account. If you are sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity. If you are registering as a business entity, you guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are non‐transferable; this includes but is not limited to if your business is sold.
C. Do not share credential information. Each user is permitted one login email address and this address cannot be shared with anyone else in your agency. Users cannot share one login account for Appulate. All users must have their own user account under the agency's master account umbrella and license.
D. Protect your password. As we mentioned above, you are solely responsible for any activity on your account, so it is important to keep your account password secure.
E. Your relationship with Appulate. These terms do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and Appulate.
Termination by you. We would hate to see you go, but you may terminate your account with Appulate. You must fill out the cancellation form to formally cancel your account. Failure to complete the cancellation form will result in the continued billing of your license. Terminating your account will not affect the availability of your account content. All information entered into the Appulate platform remains yours as the agent and will not be deleted in any way by Appulate. Oh, and you will still have to pay any outstanding bills.
Termination by Appulate. We may terminate, suspend, or revoke your account access to the services should we have reason to believe you, your Content, or your use of the Services violate our terms. If we do so, it is important to understand that you do not have a contractual or legal right to continue to use our services. Generally, Appulate will notify you if your account has been terminated or suspended, unless you have repeatedly violated our terms or we have legal or regulatory reasons preventing us from notifying you. We also reserve the right to revoke your ProducerConnect™ Premium account access if your bill is 60 days past due in payment.
Changes of terms
We may update these terms from time to time. If we believe that the changes are material, we will let you know by posting the changes through the services and/or sending you an email or message about the changes. That way, you can decide whether you want to continue using the services. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the services following the changes constitutes your acceptance of the updated terms.
Please submit all inquiries to firstname.lastname@example.org